Data for 27 companies covered in this spreadsheet:
*Service recovery policy for non-weather-related delays
*24/7 customer service/response
*Other customer service details, including luxury partnerships and value-added services
The true test of a private jet card’s customer service apparatus is when things don’t go as planned. While the niceties of up-front contact and concierge services for trip planning are a given (and can even be fun and exciting), on the rare occasion when problems arise, who you gonna call? Inclement weather is an uncontrollable factor that adversely effects all forms of transportation, but occasionally hiccups occur—most notably mechanical, crew and legal problems—in the realm of private jet travel that can go well beyond the point of mere annoyance.
How strongly do the card company’s have your back? While all the profiled companies are positioned and heavily motivated to not cancel a trip and provide a recovery trip as soon as possible in the event of unforeseen delays, some go further, offering no-charge guarantees, maximum recovery trip timeframes, equivalent-or-better aircraft types for recovery trips and other assuring approaches for passengers worried about getting stranded. Similarly, all profiled companies offer some form of around-the-clock/everyday of the year customer service, some via a constantly staffed operations center, some via 24/7/365 access to a your sales and account managers.
In addition, this section offers up some additional customer service details provided by the profiled companies: Unique membership information in the form of previously uncovered aspects of the company, proprietary customer apps and software and other miscellaneous perks to the overall customer experience.
Note: Every effort has been undertaken to ensure that all data presented is up-to-date and accurate. Information was sourced directly from the companies profiled and from verified publicly available sources. All data was offered for review and verification to the profiled companies, but some specifics may vary upon contacting the profilees. A blank area indicates that we received no response from the profiled company.
Companies profiled: Air Partner, Inc.; Airstream Jets Inc.; Clay Lacy Aviation; Concord Private Jet; Delta Private Jets, Inc.; ExpertJet; Flexjet; Jet Aviation Flight Services, Inc.; Jet Linx Aviation; JetSet Group; JetSuite; Magellan Jets; Netjets; Nicholas Air; Paramount Business Jets; Private Jet Services Group (PJS Group); PrivateFly; Prive Jets; Sentient Jet; Silverhawk Aviation; Solairus Aviation; Star Jets International LLC; StraightLine Private Air; VistaJet; Wheels Up; Wholesale Jet Club; XOJET