9. Customer Support

Data for 50+ companies covered in this spreadsheet:

*Service recovery policy for non-weather-related delays

*24/7 customer service/response

*Other customer service details, including luxury partnerships and value-added services

The true test of a private jet card’s customer service apparatus is when things don’t go as planned. While the niceties of up-front contact and concierge services for trip planning are a given (and can even be fun and exciting), on the rare occasion when problems arise, who you gonna call? Inclement weather is an uncontrollable factor that adversely effects all forms of transportation, but occasionally hiccups occur—most notably mechanical, crew and legal problems—in the realm of private jet travel that can go well beyond the point of mere annoyance.

How strongly do the card company’s have your back? While all the profiled companies are positioned and heavily motivated to not cancel a trip and provide a recovery trip as soon as possible in the event of unforeseen delays, some go further, offering no-charge guarantees, maximum recovery trip timeframes, equivalent-or-better aircraft types for recovery trips and other assuring approaches for passengers worried about getting stranded. Similarly, all profiled companies offer some form of around-the-clock/ every day of the year customer service, some via a constantly staffed operations center, some via 24/7/365 access to your sales and account managers.

In addition, this section offers up some additional customer service details provided by the profiled companies: Unique membership information in the form of previously uncovered aspects of the company, proprietary customer apps and software and other miscellaneous perks to the overall customer experience.

Companies profiled:

Able American Jets; Air Charter Service; Air Partner; Airshare (formerly Executive AirShare); Airstream Jets Inc.; Alliance Aviation; Charter Flight Group; Clay Lacy Aviation; Concord Private Jet; Delta Private Jets, Inc.; Dominion Charter, Ltd.; Dreamline Aviation, Dumont Aviation; Executive Jet Management; Exec 1 Aviation (formerly DashJet); ExpertJet; Flexjet; Fly Aeolus; GlobeAir; GrandView Aviation; Hopscotch Air; International Jet; Jet Algo; Jet Aviation Flight Services, Inc.; Jet Linx Aviation; Jetlogic Ltd.; Jet the World; JetSet Group; JetSuite; Jets.com; Jettly; LunaJets SA; Luxury Aircraft Solutions; Magellan Jets; Netjets (including Marquis Jet); Nicholas Air; Northern Jet Management; ONEFlight International; Outlier Jets; Paramount Business Jets; Priester Aviation; Private Jet Services Group (PJS Group); PrivateFly (combined with Skyjet); Prive Jets; ProspAir Jet Charter; Quantum Jets; Sentient Jet; Silverhawk Aviation; Solairus Aviation Aviation; Starflight Aviation; Star Jets International LLC; StraightLine Private Air; Tradewind Aviation; Unity Jets; Vault Jet; Velocity Jets; VistaJet; Wheels Up, and XO (formerly XOJET and JetSmarter).ty Jets; VistaJet; Wheels Up, and XO (formerly XOJET and JetSmarter).

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