Facing mounting lawsuits, JetSmarter fires back, says litigation represents “less than 0.1% of growing customer base”

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Against the backdrop of three more lawsuits, the sharing economy private jet company is responding, saying programs changes were within its rights, and the “vast majority” of “core” members are understanding

 

Over the past two weeks, at least three more lawsuits have been filed against JetSmarter, including two customers who say shortly after spending $97,500 upfront for discounted multi-year memberships they found themselves without the benefits they paid for. The lawsuits filed in New Jersey, Illinois and New York each allege shortly after joining or renewing key benefits they were promised were no longer available. With the mounting lawsuits, in general, they detail a series of back and forth communications with JetSmarter employees as benefits were being changed, and after failing to receive a refund or satisfactory solution, in each case, the members decided to take JetSmarter to court.

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