The lower altitude adds up to 20 minutes of additional connectivity for private jet fliers

Gogo is lowering the altitude at which passengers can begin using its connectivity services from 10,000 feet above ground level (AGL) to 3,000 feet for a significant portion of its air-to-ground fleet, beginning July 20, 2020.

The move enables private jet fliers an additional 15 to 20 minutes of connectivity on many flights, according to a press release.

The service will be available on business aviation aircraft equipped with AVANCE L5 or L3 systems, and on commercial aviation regional jets equipped with Gogo ATG-4 and ACPU2 technology.

More Time Connected On Your Private Jet

The lower service altitude will enable aircraft that fly shorter flights and spend little to no time above 10,000 feet the opportunity to take advantage of in-flight connectivity for the majority of their flights.

“The additional connectivity time is a significant enhancement and will deliver even more value to customers,” said Sergio Aguirre, president of Gogo Business Aviation.

He added, “It makes connectivity available to those who believed inflight Wi-Fi wasn’t an option because they fly shorter routes.”

Gogo will begin a phased process to enable service at 3,000 feet through ground-system configuration and remote software updates – all without requiring any onboard manual intervention. The additional service time does not incur additional fees, the company said.

1,300 Private Jets Impacted

Approximately 1,300 AVANCE systems flying in business aviation will benefit from this change.

Gogo said it has conducted hundreds of test flights of this product enhancement on approximately 50 aircraft during the past four months and has found that service at 3,000 feet will be available at most locations throughout the contiguous United States.

“In our flight testing, we found that the AVANCE L5 consistently performed well at altitudes below 10,000 feet and provided a quality connectivity experience for our passengers,” said Tim Eames, chief pilot for Odin 123, LLC, that participated in several test flights for Gogo. “The additional time to conduct business or make arrangements was valuable and appreciated by our passengers.”

The customer experience will be similar across both the AVANCE L5 and L3 systems and on the qualifying ATG-4/ACPU2-equipped commercial fleet.

Testing shows service may not be available everywhere and system performance may vary from airport to airport.

Gogo’s service guarantees apply once an aircraft reaches 10,000 feet above ground level (AGL). Until now, Gogo enabled access to its connectivity services beginning at 10,000 feet AGL.

Through software and configuration changes, as well as some modifications to the network, Gogo determined it was possible to provide service at a lower altitude using its licensed spectrum in the 850 MHz range

Last month, Gogo said utilization of its Wi-Fi-enabled private jet fleet had returned to 90% of pre-COVID-19 levels.

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