After moving its shared flight program from free seats to paid and scheduled flights to a crowdsourcing model, JetSmarter apparently wants to focus on being a charter broker
12.4.2018 – Editor’s Note: After publishing this article, Sergey Petrossov, CEO of JetSmarter, reached out to me to say he didn’t think the article provided a fair view of the company’s on-demand charter program. Normally, I would contact a company with questions before publishing, but after being told three times over the past two-and-a-half months JetSmarter wasn’t going to answer my questions, I didn’t bother. The article was also designed to highlight four places I saw shortcomings in their offerings. However, I have happily integrated Petrossov’s responses to my points in red and as always welcome any critiques people have on what I publish.”
Despite mounting lawsuits, JetSmarter is now more aggressively marketing full aircraft charters, apparently trying to compete with a host of online and offline brokers. While the sharing economy private jet provider has always sold full aircraft charters, it recently began displaying options for full aircraft charters when searching for flights, which are now apparently nearly all built on a crowdsourcing model as opposed to its previous model of having scheduled private jet flights to book by the seat.
A “senior” couple say they were “scammed” by JetSmarter for $30,000 weeks before the company started cutting back on its scheduled flights with the free seats they were expecting
With each lawsuit – this is at least the seventh Private Jet Card Comparisons has tracked – the stories about JetSmarter’s sales tactics get more troubling. Even as management was pivoting its model of paid annual memberships in return for the ability to book free seats on scheduled private jet shuttles, its sales team was continuing “high-pressure” tactics trying to push even more expensive memberships while telling the media that it was focusing on more accessible pricing.
With seemingly fewer flights, JetSmarter is launching another special offer to attract new members
JetSmarter is offering new registrants on the JetSmarter.com the option to book two private flights at JetSmarter member prices, which will be valid for 14 days. According to a press release, this offering will allow new travelers the opportunity to experience JetSmarter’s service and allow them to save an average of $750 on their first two flights with JetSmarter. Travelers will be able to choose from any of the flights posted in the app, create a flight along JetSmarter’s existing routes or charter a flight to any destination on the globe and share it with other fliers, or keep the flight completely private. Travelers can book either via JetSmarter’s website or through the mobile app.
Until July 25, you can buy seats on JetSmarter’s shared private jet flights for the same rates as members
JetSmarter, which recently changed its pricing strategy, is offering a short-term promotion it is terming “Christmas in July.” Under the offer, non-members can books seats on its scheduled private jet shuttles for the same rates as members. A quick search of flights between New York and Florida found one-way rates ranging from $1,250 to $2,500.