The Jet Card Report by Private Jet Card Comparisons is 300+ pages of insights on jet cards, fractional ownership, on-demand charter, and jet sharing directly from the consumers who buy them.
The Jet Card Report 2023/24 from Private Jet Card Comparisons, presented by AB Jets, is the industry’s most comprehensive direct research from consumers who fly privately – asking about their private aviation needs as they are searching for the best solutions – and then what they bought, including which companies they considered how much they spent, and satisfaction levels.
Of those surveyed, 76.1% fly with jet cards and membership, 47.0% charter on demand, 20.0% have fractional shares, 10.2% own their own private aircraft, 9.2% use shared and by-the-seat services, and 2.5% are C-suite at companies that own jets, where they are not the owner.
In total, this exclusive direct-from-consumer research offers a trove of insights and data that are pertinent to marketing, sales, operations, and product development.
The report provides data segmented by various aspects.
View cuts from booking window and flexibility to avoid peak days to aircraft types used, requirements to upgrade or downgrade aircraft types, and openness to working with smaller companies.
It includes dealbreakers, for example, WiFi, and much more.
We’ve added segmentation for Midsize and Large Cabin Jets; 50+ hours per year flyers; Flyers who need 15 hours or less per year; Why flyers want to avoid peak days (sliding departures, longer booking/cancel window, surcharges); Willingness to move departure for a 10% discount; Concerns about provider finances; The role of sustainability programs in selecting a provider; Personal financial outlook, and Lifestyle interests.
Also new is a deeper look at the 15 programs with the most active members among respondents: NetJets, Wheels Up, Sentient Jet, FlyExclusive, XO, Nicholas Air, Flexjet, Jets.com, Jet Linx Aviation, Magellan Jets, Volato, OneFlight International, VistaJet, Fly Alliance, Air Charter Service, and PlaneSense.
The insights provide a unique perspective on how consumers view price/value.
That includes crossover utilization for the five programs with the most respondents – which other programs do their members belong to?
In these times of change, The Jet Card Report 2023/24 by Private Jet Card Comparisons gives you valuable insights into consumer expectations and opportunities for new products or ways to differentiate your offerings.
Presented with the support of AB Jets, your partner for supplemental lift
Find out how you can purchase the report.
1.0 Overview Page 17
1.1 How many hours do you expect to fly in the next 12 months? 18
1.2 What type of aircraft do you want? 19
1.2.a Turboprop Flyers – Also Use 21
1.2.b Very Light Jet Flyers – Also Use 22
1.2.c Light Jet Flyers – Also Use 23
1.2.d Midsize Jet Flyers – Also Use 24
1.2.e Super Midsize Jet Flyers – Also Use 25
1.2.f Large Cabin Flyers – Also Use 26
1.3 What’s the minimum lead-time before departure you want for booking flights? 27
1.4 Are your plans likely to change in the last 48 hours? 28
1.5 Are you flexible to avoid peak days by moving your trip a day or two? 29
1.5.a How many days are you willing to move your trip to avoid peak days/blackout dates? 30
1.5.b How many days are you willing to move your trip to avoid peak days/blackout dates? 31
1.6 Do you want to upgrade or downgrade the size of aircraft based on need? 32
1.7 What type of pricing do you want? 33
1.8 Do you ever need more than one airplane at the same time? 34
1.9 Are you open to flying turboprops to save money? 35
1.10 Do you require a fully enclosed toilet? 36
1.11 Are you open to working with boutique/smaller providers? 37
1.12 Will you be flying unaccompanied minors? 38
1.13 Do you need guaranteed WiFi? 39
1.14 Are you interested in shared private flights/buying individual seats on private jet flights?
1.15 Are you bringing pets? 41
2.1 How many hours do you expect to fly in the next 12 months? 43
2.2 What aircraft types – additional to very light jets? 44
2.3 What’s the minimum lead time before departure you want for booking flights? 45
2.4 Are your plans likely to change in the last 48 hours? 46
2.5 Are you flexible to avoid peak days by moving your trip a day or two? 47
2.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
2.5.b Reasons for avoiding peak days 49
2.6 Do you want to upgrade or downgrade the size of aircraft based on need? 50
2.7 What type of pricing do you want? 51
2.8 Do you ever need more than one airplane at the same time? 52
2.9 Are you open to flying turboprops to save money? 53
2.10 Do you require a fully enclosed toilet? 54
2.11 Are you open to working with boutique/smaller providers? 55
2.12 Will you be flying unaccompanied minors? 56
2.13 Do you need guaranteed WiFi? 57
2.14 Are you interested in shared private flights/buying individual seats on private jet flights?
2.15 Are you bringing pets? 59
3.0 Focus on the Light Jet Flyer 61
3.1 How many hours do you expect to fly in the next 12 months? 62
3.2 What aircraft types – additional to light jets? 63
3.3 What’s the minimum lead-time before departure you want for booking flights? 64
3.4 Are your plans likely to change in the last 48 hours? 65
3.5 Are you flexible to avoid peak days by moving your trip a day or two? 66
3.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
3.5.b Reasons for avoiding peak days 67
3.6 Do you want to upgrade or downgrade the size of aircraft based on need? 68
3.7 What type of pricing do you want? 69
3.8 Do you ever need more than one airplane at the same time? 70
3.9 Are you open to flying turboprops to save money? 71
3.10 Do you require a fully enclosed toilet? 72
3.11 Are you open to working with boutique/smaller providers? 73
3.12 Will you be flying unaccompanied minors? 74
3.13 Do you need guaranteed WiFi? 755
3.14 Are you interested in shared private flights/buying individual seats on private jet flights?
3.15 Are you bringing pets? 77
4.1 How many hours do you expect to fly in the next 12 months? 79
4.2 What aircraft types – additional to midsize jets? 80
4.3 What’s the minimum lead-time before departure you want for booking flights? 81
4.4 Are your plans likely to change in the last 48 hours? 82
4.5 Are you flexible to avoid peak days by moving your trip a day or two? 83
4.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
4.5.b Reasons for avoiding peak days 85
4.6 Do you want to upgrade or downgrade the size of aircraft based on need? 86
4.7 What type of pricing do you want? 87
4.8 Do you ever need more than one airplane at the same time? 88
4.9 Are you open to flying turboprops to save money? 89
4.10 Do you require a fully enclosed toilet? 90
4.11 Are you open to working with boutique/smaller providers? 91
4.12 Will you be flying unaccompanied minors? 92
4.13 Do you need guaranteed WiFi? 93
4.14 Are you interested in shared private flights/buying individual seats on private jet flights?
4.15 Are you bringing pets? 95
5.1 How many hours do you expect to fly in the next 12 months? 97
5.2 What aircraft types – additional to midsize jets? 98
5.3 What’s the minimum lead-time before departure you want for booking flights? 99
5.4 Are your plans likely to change in the last 48 hours? 100
5.5 Are you flexible to avoid peak days by moving your trip a day or two? 101
5.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
5.5.b Reasons for avoiding peak days 103
5.6 Do you want to upgrade or downgrade the size of aircraft based on need? 104
5.7 What type of pricing do you want? 105
5.8 Do you ever need more than one airplane at the same time? 106
5.9 Are you open to flying turboprops to save money? 107
5.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
5.11 Are you open to working with boutique/smaller providers? 1096
5.12 Will you be flying unaccompanied minors? 110
5.13 Do you need guaranteed WiFi? 111
5.14 Are you interested in shared private flights/buying individual seats on private jet flights?
5.15 Are you bringing pets? 113
6.1 How many hours do you expect to fly in the next 12 months? 115
6.2 What aircraft types – additional to midsize jets? 116
6.3 What’s the minimum lead-time before departure you want for booking flights? 117
6.4 Are your plans likely to change in the last 48 hours? 118
6.5 Are you flexible to avoid peak days by moving your trip a day or two? 119
6.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
6.5.b Reasons for avoiding peak days 121
6.6 Do you want to upgrade or downgrade the size of aircraft based on need? 122
6.7 What type of pricing do you want? 123
6.8 Do you ever need more than one airplane at the same time? 124
6.9 Are you open to flying turboprops to save money? 125
6.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
6.11 Are you open to working with boutique/smaller providers? 127
6.12 Will you be flying unaccompanied minors? 128
6.13 Do you need guaranteed WiFi? 129
6.14 Are you interested in shared private flights/buying individual seats on private jet flights?
6.15 Are you bringing pets? 131
7.1 How many hours do you expect to fly in the next 12 months? 133
7.2 What aircraft types? 134
7.3 What’s the minimum lead-time before departure you want for booking flights? 135
7.4 Are your plans likely to change in the last 48 hours? 136
7.5 Are you flexible to avoid peak days by moving your trip a day or two? 137
7.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
7.5.b Reasons for avoiding peak days 139
7.6 Do you want to upgrade or downgrade the size of aircraft based on need? 140
7.7 What type of pricing do you want? 1417
7.8 Do you ever need more than one airplane at the same time? 142
7.9 Are you open to flying turboprops to save money? 143
7.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops? 144
7.11 Are you open to working with boutique/smaller providers? 145
7.12 Will you be flying unaccompanied minors? 146
7.13 Do you need guaranteed WiFi? 147
7.14 Are you interested in shared private flights/buying individual seats on private jet flights?
7.15 Are you bringing pets? 149
8.1 How many hours do you expect to fly in the next 12 months? 151
8.2 What aircraft types? 152
8.3 What’s the minimum lead-time before departure you want for booking flights? 153
8.4 Are your plans likely to change in the last 48 hours? 154
8.5 Are you flexible to avoid peak days by moving your trip a day or two? 155
8.5.a How many days are you willing to move your trip to avoid peak days/blackout dates? 1
8.5.b Reasons for avoiding peak days 157
8.6 Do you want to upgrade or downgrade the size of aircraft based on need? 158
8.7 What type of pricing do you want? 159
8.8 Do you ever need more than one airplane at the same time? 160
8.9 Are you open to flying turboprops to save money? 161
8.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
8.11 Are you open to working with boutique/smaller providers? 163
8.12 Will you be flying unaccompanied minors? 164
8.13 Do you need guaranteed WiFi? 165
8.14 Are you interested in shared private flights/buying individual seats on private jet flights?
8.15 Are you bringing pets? 167
9.1 How many hours do you expect to fly in the next 12 months? 169
9.2 What aircraft types? 170
9.3 What’s the minimum lead-time before departure you want for booking flights? 171
9.4 Are your plans likely to change in the last 48 hours? 172
9.5 Are you flexible to avoid peak days by moving your trip a day or two? 173
9.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
9.5.b Reasons for avoiding peak days 175
9.6 Do you want to upgrade or downgrade the size of aircraft based on need? 176
9.7 What type of pricing do you want? 177
9.8 Do you ever need more than one airplane at the same time? 178
9.9 Are you open to flying turboprops to save money? 179
9.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
9.11 Are you open to working with boutique/smaller providers? 181
9.12 Will you be flying unaccompanied minors? 182
9.13 Do you need guaranteed WiFi? 183
9.14 Are you interested in shared private flights/buying individual seats on private jet flights?
9.15 Are you bringing pets? 185
10.1 How many hours do you expect to fly in the next 12 months? 187
10.2 What aircraft types? 188
10.3 What’s the minimum lead-time before departure you want for booking flights? 189
10.4 Are your plans likely to change in the last 48 hours? 190
10.5 Are you flexible to avoid peak days by moving your trip a day or two? 191
10.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
10.5b Reasons for avoiding peak days 193
10.6 Do you want to upgrade or downgrade the size of aircraft based on need? 194
10.7 What type of pricing do you want? 195
10.8 Do you ever need more than one airplane at the same time? 196
10.9 Are you open to flying turboprops to save money? 197
10.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
10.11 Are you open to working with boutique/smaller providers? 199
10.12 Will you be flying unaccompanied minors? 200
10.13 Do you need guaranteed WiFi? 201
10.14 Are you interested in shared private flights/buying individual seats on private jet flights? 202
10.15 Are you bringing pets? 203
11.1 How many hours do you expect to fly in the next 12 months? 205
11.2 What aircraft types? 206
11.3 What’s the minimum lead-time before departure you want for booking flights? 207
11.4 Are your plans likely to change in the last 48 hours? 208
11.5 Are you flexible to avoid peak days by moving your trip a day or two? 209
11.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
11.5b Reasons for avoiding peak days 211
11.6 Do you want to upgrade or downgrade the size of aircraft based on need? 212
11.7 What type of pricing do you want? 213
11.8 Do you ever need more than one airplane at the same time? 214
11.9 Are you open to flying turboprops to save money? 215
11.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
11.11 Are you open to working with boutique/smaller providers? 217
11.12 Will you be flying unaccompanied minors? 218
11.13 Do you need guaranteed WiFi? 219
11.14 Are you interested in shared private flights/buying individual seats on private jet flights? 220
11.15 Are you bringing pets? 221
12.1 How many hours do you expect to fly in the next 12 months? 223
12.2 What aircraft types? 224
12.3 What’s the minimum lead-time before departure you want for booking flights? 225
12.4 Are your plans likely to change in the last 48 hours? 226
12.5 Are you flexible to avoid peak days by moving your trip a day or two? 227
12.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
12.5b Reasons for avoiding peak days 229
12.6 Do you want to upgrade or downgrade the size of aircraft based on need? 230
12.7 What type of pricing do you want? 231
12.8 Do you ever need more than one airplane at the same time? 232
12.9 Are you open to flying turboprops to save money? 233
12.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
12.11 Are you open to working with boutique/smaller providers? 235
12.12 Will you be flying unaccompanied minors? 236
12.13 Do you need guaranteed WiFi? 237
12.14 Are you interested in shared private flights/buying individual seats on private jet flights? 238
12.15 Are you bringing pets? 23910
13.1 How many hours do you expect to fly in the next 12 months? 241
13.2 What aircraft types? 242
13.3 What’s the minimum lead-time before departure you want for booking flights? 243
13.4 Are your plans likely to change in the last 48 hours? 244
13.5 Are you flexible to avoid peak days by moving your trip a day or two? 245
13.5.a How many days are you willing to move your trip to avoid peak days/blackout dates?
13.5b Reasons for avoiding peak days 247
13.6 Do you want to upgrade or downgrade the size of aircraft based on need? 248
13.7 What type of pricing do you want? 249
13.8 Do you ever need more than one airplane at the same time? 250
13.9 Are you open to flying turboprops to save money? 251
13.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
13.11 Are you open to working with boutique/smaller providers? 253
13.12 Will you be flying unaccompanied minors? 254
13.13 Do you need guaranteed WiFi? 255
13.14 Are you interested in shared private flights/buying individual seats on private jet flights? 256
13.15 Are you bringing pets? 257
Section 14 – The Infrequent Flyer – Results of respondents who answered they will be flying 15 hours or less in the next 12 months.
14.1 How many hours do you expect to fly in the next 12 months? 259
14.2 What aircraft types? 260
14.3 What’s the minimum lead-time before departure you want for booking flights? 261
14.4 Are your plans likely to change in the last 48 hours? 262
14.5 Are you flexible to avoid peak days by moving your trip a day or two? 263
14.5.a How many days are you willing to move your trip to avoid peak days/blackout dates? 2
14.5b Reasons for avoiding peak days 265
14.6 Do you want to upgrade or downgrade the size of aircraft based on need? 266
14.7 What type of pricing do you want? 267
14.8 Do you ever need more than one airplane at the same time? 268
14.9 Are you open to flying turboprops to save money? 269
14.10 Do you require a fully enclosed toilet when flying on light jets, VLJs and turboprops?
14.11 Are you open to working with boutique/smaller providers? 271
14.12 Will you be flying unaccompanied minors? 27211
14.13 Do you need guaranteed WiFi? 273
14.14 Are you interested in shared private flights/buying individual seats on private jet flights? 274
14.15 Are you bringing pets? 275
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15.1 Newcomers – How do you expect your private flying to change after post-Covid? 278
15.2 Existing Flyers – How do you expect your private flying to change post-Covid? 279
15.3 All Flyers – Post-COVID-19 flying compared to prior pre-COVID-19 280
15.4 How have airline and airport delays and cancelations impacted your use of private aviation? 281
15.5 Reasons to fly privately 282
15.5a Reasons to Fly Privately – New Flyers 283
15.5b Reasons to Fly Privately – Pre Covid-Flyers 284
15.6 What are your current private aviation solutions? 285
15.6a Fractional Owners – What are your current private aviation solutions? 286
15.7 Approximately how much was the deposit of your last jet card/membership purchase?
15.8 Satisfaction with Current Provider 288
15.8a What is your overall satisfaction level with your current provider(s) – (Had Delays/Cancelations/Service Issues in past 12 months.)? 289
15.9 As private flying has reached record levels in the past year, have you experienced any
delays, cancelations, or service lapses?
15.10 Are you considering changing providers? 291
15.11 Which of the following are most impacting your decision to seek another private aviation provider? 292
15.12 What was negotiated? 293
15.13 By how many days would you move your flight to get a 10% discount on your flight price? 293
15.14 Financial Stability of Providers 295
15.15 Importance of Sustainability Programs when Choosing and Program 296
15.16 Personal Financial Outlook 297
15.16a Lifestyle Interests 298
15.17 Provider Engagement 299
15.18 Total Active Jet Card/Fractional Customers 300
15.19 First-Time Jet Card/Fractional Customers 30112
15.20 Considered, But Didn’t Purchase 302
15.21 Pipeline (Didn’t buy/Still considering for the future) 303
15.22 Leavers: % of clients who left a provider as a % of total clients 304
Section 15 – Section II 305
15.23 What is your overall satisfaction level with your current provider(s)? 306
15.24 As private flying has reached record levels in the past year, have you experienced any delays, cancelations, or service lapses? 307
15.25 Are you considering changing providers? 308
15.26 Which of the following are most impacting your decision to seek another private aviation provider (Five largest only)? 309
15.27 Cross Utilization 310
15.27a Cross Utilization – NetJets 310
15.27b Cross Utilization – Wheels Up 311
15.27c Cross Utilization – Sentient Jet 312
15.27d Cross Utilization – FlyExclusive 313
15.27e Cross Utilization – XO 314
15.28 – Current NetJets Clients – Satisfaction Level 315
15.29 – Current Wheels Up Clients – Satisfaction Level 316
15.30 – Current Sentient Jet Clients – Satisfaction Level 317
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