CNBC reports on outraged customers, losses and safety concerns at JetSmarter

As JetSmarter tries to pivot to its new business focus of paid seats, crowdsourcing flights and on-demand charter, CNBC has released a scathing profile highlighting the sharing economy private jet service’s troubles previously documented here on Private Jet Card Comparisons

 

A high tech fraud, shell game and bait-and-switch combined with high-pressure sales, ever-changing contract terms, revenue shortfalls, safety issues plus strong-armed tactics with the media, former customers and employees, a profile of a Unicorn gone bad, is the essence of a scathing report by CNBC about JetSmarter.

Facing mounting lawsuits, JetSmarter fires back, says litigation represents “less than 0.1% of growing customer base”

Against the backdrop of three more lawsuits, the sharing economy private jet company is responding, saying programs changes were within its rights, and the “vast majority” of “core” members are understanding

 

Over the past two weeks, at least three more lawsuits have been filed against JetSmarter, including two customers who say shortly after spending $97,500 upfront for discounted multi-year memberships they found themselves without the benefits they paid for. The lawsuits filed in New Jersey, Illinois and New York each allege shortly after joining or renewing key benefits they were promised were no longer available. With the mounting lawsuits, in general, they detail a series of back and forth communications with JetSmarter employees as benefits were being changed, and after failing to receive a refund or satisfactory solution, in each case, the members decided to take JetSmarter to court.

Wheels Up is launching a guaranteed rate light jet program; expanding its flight sharing platform

Wheels Up, JetSuite, VistaJet, XOJET, Nicholas Air jet card pricing

The new light jet program will provide attractive jet pricing for key north-south routes

 

Wheels Up is poised to launch its first off-fleet pay-as-you-go guaranteed rate program early next year with a light jet card, founder and CEO Kenny Dichter tells Private Jet Card Comparisons. He said the aircraft will come from the jet card provider’s network of vetted operators and will provide members a solution priced between its King Air 350i and Citation Excel/XLS that will be ideal from places like Boston, New York and Chicago to popular Florida destinations such as Palm Beach, Miami, and Naples. 

“Scam” JetSmarter” hit by another lawsuit seeking at least $2.2 million in damages

A “senior” couple say they were “scammed” by JetSmarter for $30,000 weeks before the company started cutting back on its scheduled flights with the free seats they were expecting

 

With each lawsuit – this is at least the seventh Private Jet Card Comparisons has tracked – the stories about JetSmarter’s sales tactics get more troubling. Even as management was pivoting its model of paid annual memberships in return for the ability to book free seats on scheduled private jet shuttles, its sales team was continuing “high-pressure” tactics trying to push even more expensive memberships while telling the media that it was focusing on more accessible pricing.

A JetSmarter customer who purchased a $97,500 Sophisticated Membership days before the devaluation is suing for at least $3.4 million

Sharing economy private jet by the seat provider JetSmarter has been hit with its sixth lawsuit since in August

 

The Fort Lauderdale-based company, which sells private jet flights on a by-the-seat basis, was hit yesterday with another lawsuit, this time by a member who was sold a $97,500 upgrade to a Sophisticated Membership just days before the company announced it was opening flights to non-members.