Everything you need to know about XO’s updated jet card programs

Vista Global’s move to combine XOJET and JetSmarter under a new brand, XO, and new website, FlyXO.com, has brought some significant changes for jet-card customers. Here are the details.

The revised XO jet cards expand light and midsize programs nationwide and offer a new discount structure for longer flights

Thomas Flohr’s Vista Global group has been moving fast. Since the founder of VistaJet set up a Dubai-based holding company last September, he bought XOJET and JetSmarter. Then last month, he merged the two companies into a new brand, XO, and a new website, FlyXO.com.

The result has been an integration of JetSmarter’s Instant Booking private jet charter rates and seat sharing options into XOJET’s existing jet cards, potentially providing customers with a wider variety of options.

XO powered by JetSmarter technology

Of course, the devil is usually in the details. But first, a quick review of the program basics.

Is Vista Group about to buy JetSmarter?

JetSmarter XOJET Vista Global Vistajet

Flight sharing and charter broker JetSmarter says it is being targeted by ‘unethical competitive practices’

A report in the New York Post yesterday picked up on industry rumors bouncing around the last couple weeks that JetSmarter would be sold to Vista Group, a Dubai-based holding company formed last September which was used as a vehicle to acquire XOJET weeks later. The report cited undisclosed sources claiming, “Both insiders identified roll-up artist Vista Global as the likely acquirer. But if talks between the two parties fail, and JetSmarter fails to secure additional financing, the sources said it could be forced into bankruptcy.”

CNBC reports on outraged customers, losses and safety concerns at JetSmarter

As JetSmarter tries to pivot to its new business focus of paid seats, crowdsourcing flights and on-demand charter, CNBC has released a scathing profile highlighting the sharing economy private jet service’s troubles previously documented here on Private Jet Card Comparisons

 

A high tech fraud, shell game and bait-and-switch combined with high-pressure sales, ever-changing contract terms, revenue shortfalls, safety issues plus strong-armed tactics with the media, former customers and employees, a profile of a Unicorn gone bad, is the essence of a scathing report by CNBC about JetSmarter.

Facing mounting lawsuits, JetSmarter fires back, says litigation represents “less than 0.1% of growing customer base”

private jet charter in Shanghai

Against the backdrop of three more lawsuits, the sharing economy private jet company is responding, saying programs changes were within its rights, and the “vast majority” of “core” members are understanding

 

Over the past two weeks, at least three more lawsuits have been filed against JetSmarter, including two customers who say shortly after spending $97,500 upfront for discounted multi-year memberships they found themselves without the benefits they paid for. The lawsuits filed in New Jersey, Illinois and New York each allege shortly after joining or renewing key benefits they were promised were no longer available. With the mounting lawsuits, in general, they detail a series of back and forth communications with JetSmarter employees as benefits were being changed, and after failing to receive a refund or satisfactory solution, in each case, the members decided to take JetSmarter to court.

Wheels Up is launching a guaranteed rate light jet program; expanding its flight sharing platform

Wheels Up

The new light jet program will provide attractive jet pricing for key north-south routes

 

Wheels Up is poised to launch its first off-fleet pay-as-you-go guaranteed rate program early next year with a light jet card, founder and CEO Kenny Dichter tells Private Jet Card Comparisons. He said the aircraft will come from the jet card provider’s network of vetted operators and will provide members a solution priced between its King Air 350i and Citation Excel/XLS that will be ideal from places like Boston, New York and Chicago to popular Florida destinations such as Palm Beach, Miami, and Naples.