Jettly, a Toronto-based online broker of on-demand charter and empty legs announced it has adopted the Travel Industry Council of Ontario’s code of ethics.

β€œIn order to make sure our customers are fully protected and to remain in compliance with seller-of-travel laws, our company is now following the Travel Industry Council of Ontario code of ethics,” said company CEO Justin Crabbe. β€œAdopting these new guidelines has resulted in Jettly.com providing an even higher level of customer service.” 

The code of ethics covers a variety of codes governing sales, marketing, operations, transparency and business standards:

Integrity:

 

Conduct our activities with honesty, dignity and fiscal responsibility, always protecting and promoting our clients’ best interests.

 

Disclosure:

 

Communicate material facts to our clients by supplying accurate and complete information in a clear and understandable manner that assists consumers in making informed decisions in their choice of air travel services.

 

Marketing:

 

Refrain from using any form of misleading advertising or innuendo in marketing products and services.

 

Cooperation:

 

Cooperate with any investigation/inquiry by the Registrar or staff of the Travel Industry Council of Ontario to resolve any problems or disputes as soon as possible.

 

Respect:

 

Treat all people with equality and respect.

 

Accountability:

 

Fulfill all contractual obligations promptly and completely. Respond to legitimate complaints immediately. Maintain accurate and complete records of all client transactions and safeguard consumer monies.

 

Compliance:

 

Abide by applicable laws and regulations and never knowingly do business with those who operate outside those laws.

 

Competency:

 

Maintain responsibility for the competency of all staff.

 

Confidentiality:

 

Treat every client transaction confidentially. Do not disclose any information without a client’s permission, unless required to do so by law.

 

Conflict of interest:

Be responsible first to clients and a client’s best interests.

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