Not all private aviation operators are the same. Before you charter a private aircraft, the National Business Aviation Association suggests you ask these questions. Keep in mind that one advantage of jet cards is your provider has set specific sourcing standards, so you only have to go through this once as opposed to every trip or each time there is a switch in the operator. You can compare over 100 jet cards by 65 variables by becoming a subscriber to Private Jet Card Comparisons. There’s more information here. Before chartering a private jet, the questions below will help you find an operator that you are comfortable with.
conduct our charter flights? What experience does the
operator have? How long has the operator been in business:
In aviation? As an air charter operator?
year(s) were the aircraft manufactured? What, if any, major
refurbishments (interior, flight equipment, paint, etc.)
were completed on the aircraft, and when?
have? Has the FAA ever taken enforcement action against
the operator or one of its flight crew members?
hours total time? How many hours in make/model of
over water) will be conducted, what experience (initial
and recurrent) does the crew have with these operations?
Safety and Security
operator had any aircraft accidents or incidents? If so,
what measures has the operator implemented to ensure
third-party organization? What were the audit findings,
and how does the charter operator compare to other charter
identify passengers)? (Note: Appropriately, charter operators
will be hesitant to describe their security procedures/
plans; your questions should focus on what passengers
need to do to comply with the operator’s security program.)
covered in the training? (e.g., does the charter operator
provide training above and beyond the minimum training
requirements established by the FAA)?
training provided in a simulator or the aircraft?
and duty limits? If a possible customer trip goes beyond
the crew flight/duty times, how would the charter operator
conduct the mission and maintain their policies?
flight attendant assigned to your flight egress trained for
the specific make/model of aircraft you are flying on?
crew trained in its use? Does the aircraft have a subscription
to an in-flight medical assistance program in case of
factory service center, how often is/are the maintenance
technician(s) sent for training specific to that make/model
that, on a rare occasion, might arise during a trip you have
does the operator have flying to/from/within the countries
you wish to visit?
operator implement when conducting operations in that
customs logistics, such as visas and customs forms?
receive customer service training? Are service standards
in place; what are they and how are they measured?
good, excellent? What documentation does the operator
have to support that?
at the airport, ready for departure?
irregularities, safety, or customer service be directed?
Is there someone available 24/7 in case you have any of
are the charter operator’s insurance coverage and limits?
subrogation and a certificate of insurance confirming the
coverage and aircraft that will be used for the flight?
is a problem encountered with the flight arrangements?
(E.g., charter operator’s aircraft is unavailable either prior
to booking the trip or the aircraft becomes unavailable
after the trip is booked.) Will the operator find another
charter operator to conduct the flight?
If a problem is encountered and a substitute charter operator is to be used, who is that operator and what are the substitute’s answers to the above questions?