Private Jet Card Comparisons – Know Before You Buy

What Questions Should I Ask Before Chartering A Private Jet?

Chartering a private jet is much more than getting quotes for the hourly rate


Not all private aviation operators are the same. Before you charter a private aircraft, the National Business Aviation Association suggests you ask these questions. Keep in mind that one advantage of jet cards is your provider has set specific sourcing standards, so you only have to go through this once as opposed to every trip or each time there is a switch in the operator. You can compare over 100 jet cards by 65 variables by becoming a subscriber to Private Jet Card Comparisons. There’s more information here. Before chartering a private jet, the questions below will help you find an operator that you are comfortable with. 

Background and Experience


conduct our charter flights? What experience does the

operator have? How long has the operator been in business:

In aviation? As an air charter operator?


year(s) were the aircraft manufactured? What, if any, major

refurbishments (interior, flight equipment, paint, etc.)

were completed on the aircraft, and when?


have? Has the FAA ever taken enforcement action against

the operator or one of its flight crew members?


hours total time? How many hours in make/model of

each aircraft?


over water) will be conducted, what experience (initial

and recurrent) does the crew have with these operations?

Safety and Security


operator had any aircraft accidents or incidents? If so,

what measures has the operator implemented to ensure

increased safety?


third-party organization? What were the audit findings,

and how does the charter operator compare to other charter



identify passengers)? (Note: Appropriately, charter operators

will be hesitant to describe their security procedures/

plans; your questions should focus on what passengers

need to do to comply with the operator’s security program.)


covered in the training? (e.g., does the charter operator

provide training above and beyond the minimum training

requirements established by the FAA)?


training provided in a simulator or the aircraft?


and duty limits? If a possible customer trip goes beyond

the crew flight/duty times, how would the charter operator

conduct the mission and maintain their policies?


flight attendant assigned to your flight egress trained for

the specific make/model of aircraft you are flying on?


crew trained in its use? Does the aircraft have a subscription

to an in-flight medical assistance program in case of

medical emergency?


Aircraft Maintenance


factory service center, how often is/are the maintenance

technician(s) sent for training specific to that make/model



that, on a rare occasion, might arise during a trip you have



International Operations


does the operator have flying to/from/within the countries

you wish to visit?


operator implement when conducting operations in that



customs logistics, such as visas and customs forms?


Customer Service


receive customer service training? Are service standards

in place; what are they and how are they measured?


good, excellent? What documentation does the operator

have to support that?


at the airport, ready for departure?


irregularities, safety, or customer service be directed?

Is there someone available 24/7 in case you have any of

these concerns?


Aviation Insurance


are the charter operator’s insurance coverage and limits?




subrogation and a certificate of insurance confirming the

coverage and aircraft that will be used for the flight?


Problem Resolution


is a problem encountered with the flight arrangements?

(E.g., charter operator’s aircraft is unavailable either prior

to booking the trip or the aircraft becomes unavailable

after the trip is booked.) Will the operator find another

charter operator to conduct the flight?


If a problem is encountered and a substitute charter operator is to be used, who is that operator and what are the substitute’s answers to the above questions?