Jet Agency, Jetcharter.com, Jet Genius Florida Holdings, and their owner, Jordan Brown, are facing new lawsuits from customers.
Two brokerages owned by Jordan Brown, Jet Agency and JetCharter.com, are facing new customer lawsuits.
Florida-based Jet Genius Florida Holdings, Charter Flight Group, Jet Agency, JetCharter.com, JetXchange, and Brown have faced a number of lawsuits, including multiple default judgments.
The most recent lawsuits were filed in Collier County and Palm Beach County, Florida.
On Aug. 24, 2026, KMG Hauling, Inc. and Hugo Garcia sued Jet Agency Global, LLC, Jet Genius Florida Holdings, and Brown in Collier County.
Jet Agency is based in Naples, Florida.
On July 21, 2026, Samara Furlong sued JetCharter.com in Palm Beach County.
JetCharter.com is based in Boca Raton, Florida.
KMG Hauling and Garcia are seeking, in part, the return of $150,825.00 prepaid for a 15-hour super-midsize jet card.
The filing alleges a series of flights Garcia booked but Jet Agency never provided.
Per the filing:
‘In September 2025, Garcia scheduled a round trip from Leesburg, Virginia, to Lexington, Kentucky, where his daughter attended college. The return flight scheduled for September 7, 2025 never materialized, leaving Garcia and his family stranded in Kentucky. Brown promised reimbursement for commercial airline and ground transportation costs incurred I as a result of the cancellation. Despite submission of expenses and demands for payment, no reimbursement was ever made.’
A second incident followed the next month.
The lawsuit alleges:
‘On October 9, 2025, Garcia was scheduled to depart on a round trip from Leesburg, Virginia, to Lexington, Kentucky. The flight was delayed, and Garcia was told that there was no aircraft available due to non-payment by Jet Agency to the owner of the aircraft. The flight eventually departed.’
A week later, another problem arose.
Per the filing:
‘A further round trip from Leesburg, Virginia to Lexington, Kentucky was scheduled to depart on October 16, 2025 for Garcia and six family members to attend Family Day at the University of Kentucky. That flight never took place, as Jet Agency did not deliver an aircraft. As a result, Garcia was forced to book a commercial flight for six people that evening and missed Family Day.’
On Sept. 7, 2025, Garcia submitted a request for a round-trip private jet charter flight between Washington, D.C., and Turks & Caicos for the end of November.
The lawsuit alleges Garcia made the flight request within the terms of his jet card contract.
It continues:
‘On November 26, 2025, two days before the scheduled departure, Garcia’s wife attempted to obtain information regarding the Thanksgiving travel. She was told by a representative of Jct Agency that it was too early to obtain that information but that someone would follow up. On November 27, 2025, Garcia’s wife again attempted to obtain an update but could not reach anyone at Jet Agency. The same was true on November 28, 2025. Finally, after Garcia emailed Brown a number of times, Brown informed Garcia that Jet Agency had been unsuccessful in securing an aircraft. The flight was canceled on the day of departure.’
On Dec. 9, 2025, Garcia, via his lawyer, submitted a refund request for the super mid-size jet card.
He is also seeking over $13,000 in expenses incurred because of Jet Agency’s alleged failure to provide flights.
Garcia additionally wants “restitution of amounts paid for (previously purchased jet card) light jet hours that were never flown, in an amount to be determined.”
Documents show Garcia paid $163,875 on Nov. 14, 2024, for 25 hours on a light jet.
Garcia’s complaint states the defendants “have failed to refund any portion of the amounts demanded and have failed to provide any meaningful response.”
DOWNLOAD: Garcia v Jet Agency. Jet Genius Florida, Jordan Brown
Samara Furlong’s lawsuit was over a single flight.
That filing alleges Furlong booked and paid for a round-trip private jet charter flight between Oakland County International Airport in Michigan and Santa Barbara Municipal Airport in California on a Hawker 800XP.
Outbound departure was scheduled for Nov. 26, 2025.
The return departure was scheduled for Nov. 30, 2025.
The total contract price was $77,420.80, comprising $72,000.00 in flight charges, a $20.80 segment fee, and $5,400.00 in Federal Excise Tax per the lawsuit.
On the day of departure, JetCharter.com canceled the outbound flight for “operational reasons related to aircraft malfunctions.”
Brown’s brokerage also canceled the return leg of the charter.
Per the filing:
‘The return flight was not canceled due to any aircraft malfunction or operational issue. Rather, Defendant unilaterally determined that it was in everyone’s best interest to cease the business relationship after Plaintiff raised questions regarding the outbound cancellation, and Defendant chose not to fulfill its contractual obligation to provide the return flight despite having no operational impediment to doing so. Defendant made no effort to arrange a substitute aircraft or otherwise fulfill its contractual obligations for either leg of the trip.’
Furlong alleges JetCharter.com “engaged in a months-long pattern of delay, evasion, and bad faith” after promising a refund.
Furlong secured replacement flights for both segments via charter broker Just Landed Jets for $108,246.75, according to the lawsuit.
The lawsuit seeks both the amount paid to Brown’s JetCharter.com and $30,825.95 in incremental charges incurred from the flights chartered via Just Landed Jets.
On Aug. 31, 2026, Furlong filed for a default judgment.
DOWNLOAD: Furlong v JetCharter.com
Brown did not respond to an email request for comments.
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