Despite one of the most difficult business environments in aviation history, Gogo expects to end 2020 with more business aviation air-to-ground (ATG) subscribers than when the year began. Gogo entered 2020 with 5,669 ATG subscribers online and is expected to end the year with more than 5,700 subscribers online.
“We have an incredibly strong and resilient business,” said Sergio Aguirre, Gogo’s business aviation president.
Private jet charter operations are back at nearly 100%. On charter flights specifically, activity online and megabytes consumed has increased dramatically– Gogo business aviation
He added, “This year has been such a difficult challenge, but our rapid recovery proves that inflight connectivity and entertainment are must-haves for today’s private aviation passengers.”
According to a press release received by Private Jet Card Comparisons, a combination of factors enabled Gogo to have a year-over-year increase in subscribers.
Primary was new installations – the AVANCE L5 and L3 – which continued to occur throughout the pandemic and customers who unsuspended their service as travel became less restricted.
There was also a significant increase in new system installations in the third and fourth quarters compared to the second quarter, including a notable increase in AVANCE sales in December versus previous months. Gogo now has more than 1,150 AVANCE L5 and more than 500 AVANCE L3 systems installed and flying.
Gogo saw the deepest impact of COVID-19 on its customers’ operations in mid-April when flight activity was down 91% from the high in mid-February.
It has bounced back significantly since then to approximately 80% of the pre-COVID highs. Private jet charter operations are back at nearly 100%. On charter flights specifically, activity online and megabytes consumed has increased dramatically.
At its lowest point in early-May, 22% of Gogo’s subscribers suspended service, while another 22% downgraded their service plans.
Today, 78% of those who suspended their service have unsuspended. Additionally, 92% of those who downgraded plans have either returned to their original plan or upgraded to a higher plan.
Combined, 75% of those who had suspended or downgraded their plan have moved back to their original plan or upgraded.
“From an operational standpoint, like everyone else, we had to make some significant modifications to adjust to the pandemic, and we did that fairly quickly,” Aguirre said.
He noted, “We have not missed a single delivery on new equipment or on any repairs during the pandemic. Our people really rose to that challenge, and we continued to innovate.”
During 2020, Gogo also developed and introduced several significant product and service enhancements. Those include: