Client Preferred Operators must have a minimum 90% customer satisfaction rating for both the aircraft quality and service onboard
Victor, the U.K.-based private jet charter operator, has added customer feedback to its presentation of private jet charter options.
Client Preferred Operators must have a minimum of 90% customer satisfaction rating for both the aircraft quality and service onboard. These charter operators are identified by a star icon on each quotation to the client. Additionally, they must also demonstrate low levels of technical or flight recovery issues.
“We believe that transparency is critical when paying for a service and this new feature naturally builds on this value proposition. Adding a Client Preferred Operator symbol on quotes with the highest customer feedback is a smart and simple way to give our flyers even greater control, knowledge, and access to on-demand jet charter. We’re also excited for what this means for our network of partner operators, many of whom we have been working with the best part of 10 years,” said Toby Edwards, Victor’s co-CEO in a press release.
Private Jet charter operator customer reviews
Data is based on over, 3,500 reports from clients. Requirements to be a top-rated operator for Victor include:
- Performed at least 10 flights with Victor.
- Received at least 5 pieces of client-initiated feedback over a rolling 48-month period.
- Demonstrated low levels of technical or flight recovery issues.
- Scored an average of 90% or more in customer satisfaction for its aircraft quality.
- Scored an average of 90% or more in customer satisfaction for its onboard experience.
The broker earlier this year was the subject of a management-led buyout after its parent company entered into receivership.
Several competitors have been trying to differentiate charter options recently. Last year, Vista Global Holdings said it was introducing quality ratings for its on-demand charter options for its XO brand. In July, Directional Aviation, which also has Flexjet, Sentient Jet, and PrivateFly, launched FXAIR in the U.S., saying the brokerage would ohttps://privatejetcardcomparisons.com/payment-details/ffer “premium charter.”