Respondents included readers who used a charter operator, jet card, or membership club in the past three years. Companies listed included those that the publisher said had “sufficient response to allow for meaningful results.” The rating was determined by assigning points to ratings: Excellent (5), Very Good (4), Average (3), Fair (2), Poor (1).
NetJets topped all categories for the jet card and membership providers: Aircraft model choices; Availability of aircraft on short notice; Customer service; Peak-day policies; Value for price paid, and Overall Satisfaction.
For jet card and membership providers, NetJets Overall Satisfaction score of 4.61 (out of 5) was ahead of sister Executive Jet Management (4.13), Jet Aviation (3.96), Sentient Jet (3.95), Delta Private Jets (3.81), VistaJet (3.79), Wheels Up (3.74), Clay Lacy (3.73), and XO (3.67).
For Aircraft Model Choices, NetJets scored a 4.73 leading Executive Jet Management (4.41), Jet Aviation (4.19), and Sentient Jet and VistaJet, each scoring a 4.0.
NetJets notched a 4.59 on Availability of Aircraft On Short Notice, followed by Clay Lacy (4.27), Executive Jet Management (4.13), Sentient Jet (4.0), and VistaJet (3.89).
For Customer Service, after NetJets (4.74) was Executive Jet Management (4.45), Jet Aviation (4.26), Sentient Jet (4.15), and Delta Private Jets (4.14). Wheels Up and VistaJet were tied with a 4.11 score.
In terms of Peak Day Policies, NetJets scored a 4.3 leading Executive Jet Management (4.0), Clay Lacy (3.8), Jet Aviation (3.74), with VistaJet and XO tied at 3.47.
NetJets led Value For Price Paid at 4.27, followed by Executive Jet Management (3.83), Delta Private Jets (3.74), Clay Lacy (3.64), and Sentient Jet (3.6).